People have recently begun to expect more where service is concerned. It’s not that we’re demanding a massage and champagne with every new purchase (though, holy crap, that would be nice!). But there is a level of expectation that, no matter the industry, people deserve to be treated like people. No one wants to have a crappy salesman shove something down their throat and refuse to leave until a contract is signed. Imagine doing that as your marriage proposal or at a job interview. Honestly, why do they think it’s ok to do in a business setting?! We shouldn’t put up with it!
I say “we” because everyone here at Total Home is a human being who buys stuff and deals with companies the same way you do. And, from time to time, we all deal with terrible service. We try to remember our personal experience being in your shoes as we give you an estimate, or work through mid-project changes. Mostly, we just want to encourage you to keep the high standards. No one should have to suffer through an hour of hold music or sleazy department runaround. My personal favorite is the “pretend your cubicle neighbor is the manager” trick. You have to wonder how the idea developed that it was ok to be so disrespectful to the people keep your business afloat.
We’re not going to talk about our own service here, because 1. we’ve done work for you so you already know what our service is like or 2. we haven’t done any work for you and every company claims they have excellent service so that doesn’t mean much. But as long as you require great customer service, the businesses that embrace that will continue to thrive, and the ones that don’t give a damn will slide closer to bankruptcy. And that makes us happy.